Yes, you can return your unused sample collection kit for a refund if the following conditions are met.
- You have 30 calendar days to return a collection kit from the date you received it.
- To be eligible for a return, your collection kit must be unused and in the same condition that you received it.
- Your collection kit must be in the original packaging.
- You will need to email firstname.lastname@example.org to provide your receipt, proof of purchase and/or barcode prior to returning the collection kit.
- Once we receive your collection kit, we will inspect it and notify you that we have received your returned collection kit. We will immediately notify you on the status of your refund after inspecting the kit.
- If your return is approved, we will initiate a refund to your credit card or original method of payment minus a 20% re-stocking fee.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be responsible for paying for your own shipping costs for returning your collection kit. Shipping costs are nonrefundable.