Yes, you can return your unused sample collection kit for a refund if the following conditions are met.

Returns

  • You have 30 calendar days to return a collection kit from the date you received it.
  • To be eligible for a return, your collection kit must be unused and in the same condition that you received it.
  • Your collection kit must be in the original packaging.
  • You will need to email info@omegaquant.com to provide your receipt, proof of purchase and/or barcode prior to returning the collection kit.

Refunds

  • Once we receive your collection kit, we will inspect it and notify you that we have received your returned collection kit. We will immediately notify you on the status of your refund after inspecting the kit.
  • If your return is approved, we will initiate a refund to your credit card or original method of payment minus a 20% re-stocking fee.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your collection kit. Shipping costs are nonrefundable.

These statements have not been evaluated by the Food and Drug Administration. This test is not intended to diagnose, treat, cure, prevent or mitigate any disease. This site does not offer medical advice, and nothing contained herein is intended to establish a doctor/patient relationship. OmegaQuant, LLC is regulated under the Clinical Laboratory improvement Amendments of 1988 (CLIA) and is qualified to perform high complexity clinical testing. The performance characteristics of this test were determined by OmegaQuant, LLC. It has not been cleared or approved by the U.S. Food and Drug Administration.